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FAQ For Customers
Are all the pieces on The Cubby made by students?Yes! Our mission is to support emerging and experienced student creators, so all the work that you see on The Cubby is made by college students.
How often is The Cubby updated with new work?Everyday! New student creators are always signing up, so you can expect new posts on a daily basis.
Do paintings, prints, and drawings come framed?That all depends on the specific piece of work. Each seller will determine whether their artwork is framed or unframed, and you can generally find this in the product description. If you don’t see it there, feel free to message the seller and ask!
What happens after I buy a piece?You will receive a confirmation of your purchase, and you’ll be given a link to track your purchase. The seller also receives confirmation of your purchase, so they know to begin preparing your order. It’s that simple!
Who pays for shipping?Unless the seller specifies that their product includes free shipping, buyers typically pay for shipping.
Does The Cubby ship internationally?As of now, The Cubby only ships within the United States. We plan on expanding to international shipping in 2022.
How do I know when I’ll receive my piece?Your order is assigned a tracking number at the beginning of the shipping process. You can use this shipping number to track the status of your purchase. You will also receive a confirmation email when your order has shipped.
What happens if my purchase arrives and it’s damaged or it's lost in shipping?If the piece is damaged, you will receive a full refund on your order from the artist. All you need to do is provide us with proof of transaction and a photo of the damaged item, and return the damaged item to the artist. In the extremely rare case your package is lost during shipping, you should contact the shipping provider. Please see our full Return Policy for more details. Properly creating and shipping items is the full responsibility of the artist. The Cubby is not liable for any occurrence in the transactional or shipping process.
Can I request commissioned work from student creators?Yes, many student creators are open to custom work and commissions. All you have to do is message them and tell them what you’re looking for!
Couldn't find an answer to your question?Just shoot us a message and we'll get back to you as soon as possible!
FAQ For Creators
How do I sell my work on The Cubby?First, click “Sign Up” in the top right corner of The Cubby’s homepage. Put in your name and “.edu” email account, and you’ll message to confirm your email address. Once you click the link, you’ll be brought back to The Cubby website, and you’re all set to start selling!
How do I get paid?The Cubby automatically pays you out through Venmo. All you need to do is put in our phone number before you start selling! Once you receive your money in your Venmo account, you can transfer the money into your bank. *CHA-CHING*!
Does The Cubby take any fees?No. Never. We believe that student creators deserve all the profits, since it’s from their hard work. Unlike other art marketplaces, we care about our artists, and want to make this the best experience for you.
Can I sell on The Cubby while outside of the United States?As of now, The Cubby only allows students within the U.S. to sell on the platform. We plan on opening up to international students in mid-2022.
How do I know when someone buys my work?You’ll receive an automatic email when someone purchases your work. Congratulations!
If I sell photography or digital art, do I need to do the printing myself?Yes. That is considered to be part of your creation process, so it is the sellers responsibility to handle physical printing. The other option is to use a 3rd party printing service, but for that you will need to handle your own shipping.
How do I ship on The Cubby?It’s super easy! As soon as someone buys your work, we send you a pre-paid USPS shipping label. You then print that label, stick it on the packaged product, bring it to your local post office or stick it in your mailbox, and boom—you’ve shipped your work!
Who pays for shipping?Generally, the customer covers the cost of shipping. However, if you want to handle your own shipping, you’ll be responsible for covering the costs of shipping to anywhere within the U.S.
Does The Cubby provide boxes for shipping?No, The Cubby does not provide packaging for shipping. The piece itself must be packaged by the seller. Most USPS post offices offer free boxes — just go to your local post office!
What happens when I graduate?The Cubby keeps your account active for one year after you graduate. After that, you still have full access to your account and all of your listings, but won't be able to sell anything... But, we’re working on a little something for graduates, so be on the lookout!
How do I get featured on The Cubby socials?The Cubby is constantly looking for new student creators to feature on our home page, Instagram, TikTok, Facebook, Youtube, and Medium. If you are looking for a feature, reach out to [email protected] to see how we can make it happen!